Note: All reservations are conditional on the acceptance of the following conditions:
Staying
• The minimum stay in most of the apartments is 2 nights, except for some exceptions.
• In July and August the minimum stay is 7 nights. Exceptions to confirm with the agency.
• Discounts for stays longer than 10 days in some apartments: Contact the agency.
Reservation
• Bookings can be made through our website, by phone or in our offices.
• At the moment AIC informs of the availability, the apartment will be reserved when you would paid 40% of the amount of rent and when AIC receives such amount.
• Payment of the reservation will be made by credit card or bank transfer.
• In case of a bank transfer the apartment will be pre-booked for a period of 7 days for receive the prepayment at the agency account (To expedite the booking please send us by email or fax proof of bank transfer).
• If the entrance day is in less than 15 days, the reservation payment must be done immediately.
• When your order the bank transfer as a concept should indicate the name of the apartment and the name of the person who made the reservation.
• Upon receipt the payment, AIC will send you a confirmation by email with all the information.
• If we don't receive the amount in this period the reservation will be canceled.
Remaining payment
• The remaining 60% must be paid on arrival at the agency to hand over the keys.
• The payment can be made by credit card or cash (amounts less than 1.000€).
• The keys are never delivered if we don't receive such payment.
Deposit guarantee
• All rentals must pay a deposit guarantee before to check in.
• A pre-authorization will be made by credit card (blockage of this amount during the stay).
• The amount of the deposit will be cancelled after check that the apartment is in the same clean condition that it has been delivered and no damage has occurred in the apartment and community facilities of the building.
Extras
• Most accommodations do not include linens and towels. The agency has a service for rent them.
• During the winter, in the apartments with electric heating, electricity would be pay separately.
• The amount of the final cleaning is not included in the price.
Other charges
• Tourist Accommodation Tax
- 2 € per person per day with a maximum of 7 days.
- Exemptions: 16 years persons or less.
Cancellation
• The reservation fee will not be returned in case the customer cancels the booking.
• If the booked apartment is not to the client's taste, the agency will not return the total amount of the rental.
• If once installed in the apartment, severe damage occur, the agency will propose an apartment of similar characteristics. In case of unavailability will be refunded the amount of the reservation less the spent nights.
• If we could not provide the apartment booked due to unforeseen circumstances, the agency can offer customers the possibility to rent another apartment with similar characteristics.
Timetable
• Check in:
From Monday to Saturday: Check-in time will be from 10am to 1pm and from 4pm to 7pm (from June to September from 4.30pm to 7.30pm).
Sundays and holidays: (from April to September) from 11am to 1pm.
Note: If the check-in date coincides with the check-out of a previous reservation, check-in time will be in the afternoon.
• Check out:
Check-out time will always be before 12pm. (The keys must always be returned at the office). If the keys are not returned within the time limit, there will be a penalty.
Staying
• The apartment will be delivered in perfect condition. Anomalies or deficiencies should be reported to the agency at the time of being found.
Behavior
• The client signing the contract is responsible for a correct behavior and for of all the persons accompanying him. If this person or any companion did not behave properly and responsibly, or cause inconvenience to other residents of the building, the agency may ask to leave the apartment immediately, without the customer is entitled to any compensation.
Responsibility
• Neither the agency nor the apartment owner will be liable for any direct or indirect harm caused by use of the facilities and equipment of the apartment.